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Bloomex (flowers bloomex.com.au) Complaint - flower order completely wrong, no ammends
Bloomex (flowers bloomex.com.au) Complaint

Bloomex (flowers bloomex.com.au) Complaint

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flower order completely wrong, no ammends


BloomEx is a big con!

For the second time now, BloomEx has substituted flowers for my relatives in Calgary. This time a custom made $80 50th anniversary order was sent full of white lilies and red gerberas and two purple roses. We asked for pinks, whites and mauve, specifying no red. We asked for two pink stargazers, at least half a dozen roses and at least 6 carnations. Simple order, that given the speed of internet info, should have been easily communicated that they had nothing left of these regularly overstocked flowers. They should have called us back so we could get another florist to deliver a simple request, but instead sent out overstocked lilies, an inappropriate funeral theme flower, to a couple in a very delicate state of health. A Calgary florist even called to confirm delivery time--she could have told me then. To have VISA reverse the charges, I would have to ask my brother-in-law, who is currently undergoing Chemo therapy, or my sister-in-law, who can barely walk due to back surgeries, to return the offensive bouquet--which I won't do. They take advantage of out-of-town orders and infirm people's situations.

BloomEx claims value was sent, though we sent a photo clearly showing all the red, all the strong scented lilies and all the non-existent roses and carnations. Just because lilies are expensive does not mean we got value. The order was completely wrong and sent the wrong message. Flowers are supposed to convey meaning. As it was, the meaning of the bouquet was--Congratulations now that you're nearly dead! We were so embarrassed, and so disappointed in BloomEx's posturing in an obvious mistake on their part. They said they'd happily replace them, but a manager reversed that decision. Never again.


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