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Bloomex (flowers bloomex.com.au) Complaint - Appalling Online Store - No Flowers but Quick to grab your money - bunch of flowers and $14.95 delivery
Bloomex (flowers bloomex.com.au) Complaint

Bloomex (flowers bloomex.com.au) Complaint

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Appalling Online Store - No Flowers but Quick to grab your money - bunch of flowers and $14.95 delivery


Absolutely rubbish service from this business. Advertise they service the ACT in Australia. If they do they must be pretty selective and arbitrary as to receives their flowers. Am in London arranged on 08 May for a bunch of flowers for delivery on 09 May in time for Mothers Day on 11 May. They don't answer phones so Contacted via their chat service to confirm order received and I was advised order will be despatched. Contacted Parents on evening of 09 May. Nothing received. Contacted parents again on evening 10 May nothing received. They were due to travel interstate with family for a few days on the 10th but said they felt they had to cancel their trip as they had not received the flowers and were worried they would be delivered and left to be ruined at the front door by the time they returned. So much for the confirmation. Contacted Bloomex via chat a number of times 09 - three times with different operators (Melanie twice - hopeless service - no response after issue advised with her - she just disappeared - the chat was open but no one home half way through and left me hanging for over 15 minutes before disconnecting and then re-connecting and served by Vivian - who advised - sorry we will inform the manager and ensure they contact you asap and that they are delivered on the next day - yeah right!) and on the 10th once (Keith who said they are investigating and said again the manager will contact you asap and that the flowers will be delivered asap). Still nothing!! Wouldn't care except 80 yr old parents tend to do silly things like cancel their holidays because of a gift that was not delivered. in this context Bloomex suck at their promises


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